Purchased contract from representative who then e-mailed me the contract. Review of contract revealed that they did not cover roof a/c. I called back immediately and e-mailed cancellation to KJackson. When I called, i was given the option of waiting or receiving recall in order of call. Never heard, but when I checked my phone the following am, saw they had called back after I had gone to bed. I called the following day and advised of need for cancellation and was told it would be done in 3-5 business days. Today, still no reversal on my credit card, called again, spoke with Richard (manager) who then advised me that it would be 10 to 15 days for credit. Asked to speak with his supervisor, and he claimed he didn”t have one…Stated he reports directly to corporate. I then asked name and e-mail and telephone number of President, who Richard then claimed he was not at liberty to disclose. He did give me the address to contact by regular mail. What a joke.
This review (Choice Home Warranty Review) was originally published at Skeptic Files.
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