LuxDeco Review

L

Do not recommend. I ordered and paid for two items of home decor in July and when only one item was received, I emailed and asked about the second item. I was told there was a delay for 3 weeks. When that time passed and my purchase had not arrived, I emailed again and never heard back from LuxDeco. I contacted them again for an update and was told by Madeleine she “was chasing my order” and would get back to me. She never did. Finally, I asked them to cancel the order and was again told by Madeleine my refund “Due to higher than normal contact can take up to 30 days to be fully processed” – so I just disputed the transaction with my credit card company. This has been a complete waste of time. LuxDeco is unprepared to fulfill orders timely and has serious issues with customer service. Don’t waste your valuable time and money dealing with these clueless amateurs!

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  • Name: LuxDeco
  • Country: India
  • State: Andaman & Nicobar Islands
  • City: London
  • Address: 9 Devonshire Square
  • Phone: 44 0 203 586 1536
  • Website: www.luxdeco.com

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