Universal Vacation Resorts Wake Forest North Carolina Review


Purchased package on Nov 22, 2017 – very nice “salesman”” on phone. Good pitch. Explained package included a resort stay in select locations AND a cruise package good for up to 7 nights. After purchasing package I immediately contacted them to book a cruise for our son in May 2018 – assuming we’d have plenty of time to get thru their process. After calling every week since November 22 (it’s now mid-March)

I finally got someone today that would give me info to finalize a “”paid for”” cruise package. The fees they quoted to finalize a cruise exceeded the cost of a cruise booked directly through the cruise line. And this was supposed to be for a cruise package that was included in the price I paid. Given the extreme lengths they went to in order to avoid my calls and emails; I am firmly convinced they never actually book anything for anyone. They just sell the packages and never deliver. I have requested a credit from my credit card processor.”

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